Knowledgebase

General Questions

• What is cPanel?
  cPanel is a user-friendly control panel that allows you to manage various aspects of your web hosting account, including files, email accounts, databases, and more.

• How do I access my cPanel account?
  Access your cPanel by visiting https://yourdomain.com:2083 or https://cpanel.yourdomain.com. Log in with your username and password.

• What features are available in cPanel?
  cPanel offers tools for managing email, files, databases, domains, security settings, backups, and more. It also supports easy installation of web applications like WordPress.

• How do I create an email account in cPanel?
  Go to the “Email Accounts” section in cPanel, click “Create,” and provide the required details such as email address and password. Click “Create Account” to finalize.

• Can I set up email forwarding in cPanel?
  Yes, navigate to “Forwarders” in cPanel, click “Add Forwarder,” enter the source email address, and specify the destination address.

Hosting Plans

• What hosting plans do you offer?
  We provide several cPanel hosting plans, including Starter, Classic, Deluxe, and Premier, each offering different levels of storage, bandwidth, and features.

• How can I upgrade my hosting plan?
  Log in to cPanel, go to the “Account Management” section, and follow the prompts to upgrade. Alternatively, contact our support team for assistance.

• What is included in the Premier plan?
  The Premier plan features higher storage and bandwidth limits, additional email accounts, enhanced security features, and priority support.

Domain Management

• How do I add a domain to my cPanel account?
  In cPanel, go to “Addon Domains,” enter the domain name you wish to add, and follow the setup instructions.

• How can I manage DNS settings in cPanel?
  Access the “DNS Zone Editor” in cPanel to add, edit, or delete DNS records for your domains.

• Can I use a custom domain with my hosting plan?
  Yes, update your domain’s nameservers to point to our servers to use a custom domain with your hosting plan.

Website Management

• How do I upload files to my website?
  Use the “File Manager” in cPanel to upload files directly or use an FTP client for file transfers.

• How can I create a database in cPanel?
  Go to “MySQL Databases,” enter a name for your database, and click “Create Database.” You can then create users and assign permissions.

• Can I install WordPress or other applications through cPanel?
  Yes, use Softaculous in cPanel to install WordPress, Joomla, Drupal, and other applications with one click.

• How do I set up an SSL certificate?
  Navigate to “SSL/TLS” in cPanel to generate a CSR, install an SSL certificate, or manage existing certificates.

Security and Backup

• How can I back up my website?
  Use the “Backup” or “Backup Wizard” in cPanel to create backups of your entire account or individual components.

• What security features are available in cPanel?
  cPanel offers SSL/TLS management, IP blocking, directory password protection, and firewall configuration.

• How do I restore a backup in cPanel?
  In the “Backup” section, choose the backup file to restore and follow the prompts to complete the restoration process.

Troubleshooting

• What should I do if my website is down?
  Check your account status in cPanel, review any error messages, and verify DNS settings. Contact our support team for further assistance if needed.

• How can I reset my cPanel password?
  On the cPanel login page, click “Forgot Password” and follow the instructions to reset your password.

• Why is my website loading slowly?
  Slow loading may be due to large files, high traffic, or server issues. Optimize images, enable caching, and review your hosting plan for improvements.

• How do I resolve file permission errors?
  Use the “File Manager” in cPanel to adjust file permissions, ensuring they are correctly set for your website to function.

Email Management

• How do I set up email clients like Outlook or Thunderbird?
  Configure your email client using the settings provided in cPanel under “Email Accounts.” Enter the incoming and outgoing server details along with your email credentials.

• Can I use email aliases in cPanel?
  Yes, create email aliases in the “Email Aliases” section to forward emails from one address to another.

• How do I manage spam settings?
  In the “Spam Filters” section of cPanel, you can configure spam filtering settings and create rules to reduce unwanted emails.

Performance and Optimization

• How can I improve my website’s performance?
  Optimize website performance by compressing images, enabling caching, and using a CDN. Ensure your hosting plan meets your website’s needs.

• What is caching and how do I enable it?
  Caching stores copies of your website’s files to speed up load times. Enable caching through cPanel or by using caching plugins.

• How do I check website statistics?
  View traffic statistics using “Awstats” or “Webalizer” tools in cPanel to analyze visitor behavior and site performance.

Billing and Account Management

• How can I update my billing information?
  Log in to your account dashboard, navigate to “Billing,” and update your payment details.

• What is your refund policy?
  We offer a 30-day money-back guarantee on all hosting plans. Request a full refund within 30 days if you’re not satisfied with our services. Refer to our Terms of Use for more details.