Refund Policy
Effective Date: 9/04/2024
Welcome to WILD WEB HOSTING. This Refund Policy details the conditions under which refunds will be granted for our services. By using our services, you agree to the terms set out in this policy.
Eligibility for Refunds
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30-Day Money-Back Guarantee for Hosting Plans:
We offer a 30-day money-back guarantee for our cPanel hosting plans. If you are unsatisfied with your hosting plan within the first 30 days of purchase, you may request a full refund. The refund will be issued to the original payment method used at the time of purchase. -
VPN Services:
VPN services provided through NordVPN come with a 15-day money-back guarantee. Refund requests must be made within 15 days of purchase. -
SSL Certificates:
SSL certificates are non-refundable once they have been issued. This is due to the validation and issuance process which is final and irreversible. -
Website Builder Tools:
Refunds for website builder tools, such as Weebly or Site Builder, are subject to the terms and conditions of the respective service providers. Please review their individual policies for more information. -
Additional Services and Add-Ons:
Refunds for other services, including SEO tools, site monitoring, email security, website backup, and website security, will be handled according to the terms specified by each service provider. Some services may be non-refundable once activated or utilized.
Non-Refundable Fees
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Domain Registration and Transfer Fees:
Fees associated with domain registration, renewal, and transfer are non-refundable. Domain services are provided by third-party registrars, and their policies apply. -
Customization or Setup Fees:
Any fees paid for customization or setup of services are non-refundable, as these are one-time charges that cover the labor and resources required to set up your services. -
Services Beyond the Guarantee Period:
Any services used or purchased beyond the applicable money-back guarantee period are not eligible for refunds. -
Third-Party Services or Add-Ons:
Costs associated with third-party services or add-ons that are incurred as part of the service are non-refundable once those services have been activated.
Requesting a Refund
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How to Submit a Request:
To request a refund, please contact our customer support team at support@wildwebhosting.com within the applicable refund period. Ensure that you include your account information, a detailed explanation of the reason for the refund request, and any relevant transaction details to help expedite the process. -
Refund Review Process:
Each refund request will be reviewed individually. Approval of refunds is subject to the conditions outlined in this policy. Refunds are generally processed within 7-10 business days after the request has been approved. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
Impact on Your Account
- Account Termination:
If your refund request is approved, your account will be terminated immediately. This termination includes loss of access to all services, data, and files associated with your account. Please ensure that you have backed up any important data before requesting a refund.
Changes to This Refund Policy
- Right to Modify:
WILD WEB HOSTING reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Continued use of our services after such changes constitutes your acceptance of the new terms.
Contact Us
If you have any questions regarding our Refund Policy or need assistance with a refund request, please contact us:
Email: support@wildwebhosting.com
Contact Form: https://wildwebhosting.com/contact.php
